Enterprise

  • Rental Sales Agent - National - Downtown Queen St

    Location
    Ottawa-Queen Street
    Airport / City
    Customer Service/Support - Customer Service/Support
    Job ID
    2018-262511
  • Overview

    National Car Rental (Canada) Inc. has an exciting opportunity for a Part Time Rental Sales Agent at our Downtown Queen St location. 

     

    The Rental Sales Agent provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitate the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Perform all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.

     

    Must be availible for part time hours (up to 35/week) 

    Responsibilities

    • Use Company approved sales and service techniques when determining customer needs. Offer all optional products to meet customer wants and needs.

    • Provide all customers with undivided attention while assisting them at the counters.
    • Prepare all rental and return documents accurately and completely.
    • Answer the phone in a friendly, helpful and prompt manner.
    • Assist customers by effectively resolving all customer service issues.
    • Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
    • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of the customer.

    Qualifications

    • Must be at least 18 years of age.
    • Minimum High School Diploma or G.E.D. required.
    • Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
    • Minimum 1 years experience in a customer service or sales role.
    • Proficient in English, written and verbal comprehension.
    • Must be authorized to work in Canada 

     

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